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Technical Support Analyst

Lasalle Office

Date Posted: 09-22-17

This position is an excellent opportunity for a qualified, stable and committed individual seeking a long term fulfilling position. Fuel Transport is presently expanding rapidly and looking for a Technical Support Analyst for our offices located in LaSalle, QC.
The person selected will be responsible for providing remote and onsite support to end users.

  • Provide IT Support to both local and remote users.
  • Hardware installations and configuration of Servers, Desktops, mobile devices and accessories.
  • Software installations, upgrades.
  • Monitor security systems and access control systems.
  • VOIP Phone System desktop configuration and support. (MITEL)
  • End users training on basic IT functions and applications.
  • Maintain inventory of equipment.
  • Troubleshoot, document and resolve IT issues, escalating critical issues to supervisor.
  • Work with the IT Team in developing standards of best practices.
  • Manage incoming reports and incident prioritization (documenting, triage, queue, follow-ups & escalations).
  • Create, maintain and update the Incident Management knowledge base articles.
Skills & Requirements:
  • DEC, AEC in Computer Science or related with at least 3-5 years related work experience.
  • Excellent Bilingual, both writing and verbal, French and English.
  • Experience working with and supporting a Microsoft environment.
  • Strong attitude to work as a team player in a fast-paced environment.
  • Ability to multi-task and prioritize work.
  • Excellent organizational skills.
  • Strong interpersonal and communication skills.
  • Available outside standard office hours to provide technical support.
  • Experience in the transportation industry an asset.
  • Experience with remote access an asset.
  • Experience with TMW, Truck mate, Peoplenet, considered as strong assets.
Fuel Transport offers a unique work environment derived from a family atmosphere and concept with long term career driven objectives for all its employees complemented by an above industry compensation package and performances incentives.
Since 2003, Fuel Transport operates throughout North America as a privately-owned transportation provider using a hybrid model of 3 PL and asset based services with complementary warehousing and distribution divisions.  We believe in relationship building on all levels of our business, surrounding ourselves with the best people and with our relentless commitment to investing in technology, we have experienced a sustainable growth pattern within our sector.
Fuel Transport is focused on becoming a leader in the transportation industry in North America by bringing value to our clients, our suppliers, our employees, our industry, our communities and basically our world. We are dedicated to honorable business practices and creative logistic solution driven opportunities for all companies using our service and our industry.